Cancellation, Return & Refund Policy

At Parfumoo.com, we are committed to providing our customers with a smooth, reliable, and transparent shopping experience. Your satisfaction and trust are important to us.

To ensure complete clarity regarding your purchase, please take a moment to review our Cancellation, Return, and Refund Policy before placing your order.

Order Cancellation Before Shipment

If your order has not been shipped yet, you can request a cancellation by contacting our customer support team via:

Once your cancellation request is received and processed,
your refund will be initiated within 2–3 working days.

Refund Timelines for Cancellations

  • Prepaid Orders (Credit/Debit Cards or Net Banking): Refunds will be credited to the original payment method within 48–72 business hours of processing the cancellation. An additional 2–3 working days may be required for the amount to reflect in your account.
  • Cash on Delivery Orders: Refunds will be processed via bank transfer. Please share your bank details via email. The refund will be initiated within 48–72 business hours of receiving your details and confirmation, and may take an additional 2–3 business days to reflect in your account.

Return & Replacement Policy

We offer an easy 3-day return/exchange policy (sealed
products only). Requests must be raised within 3 days of delivery.

Eligibility Criteria

  • Products must be unused, sealed, and in original packaging.
  • Opened or tampered items will not be accepted.
  • Perfume Testers, Perfume miniatures, vials, gift sets, deodorants, and deodorant
    sticks are non-returnable due to hygiene reasons.

Important Note for Prepaid Orders

If a customer places a prepaid order and decides to return
it without any valid reason after it has been shipped, the courier/shipping
charges (as per actuals) will be deducted from the refund amount. The balance will be refunded to the original payment source.

Return Process

  1. Email us at parfumoo.in@gmail.com within 3 business days of delivery.
  2. Share your Order ID, reason for return, and clear images of the product and invoice.
  3. Courier the unused, sealed product to our address. Refunds/replacements will be processed only after we receive and verify the item(s).

Non-Returnable Items

Returns will not be accepted in the following cases:

  • Product is a Perfume Tester, miniature, sample, tester perfume, gift set, deodorant, or deodorant stick.
  • Product is used, opened, or damaged due to misuse.
  • Missing original packaging, tags, or accessories.
  • Serial number tampered.
  • Product received after the 3-day return window.
  • Freeor promotional items.

Damaged / Defective / Incorrect Products

If you receive a damaged, defective, or incorrect product,
please follow these steps within 3 business days of delivery:

  1. Email us at parfumoo.in@gmail.com with your Order ID and supporting images.
  2. We will arrange a pickup within 2–4 business days.
  3. Refund/replacement will be processed once we receive and verify the item.

Note: Replacements are subject to stock availability.
If not available, a full refund will be issued.

Partial Returns

Yes, we allow partial returns. If you’ve ordered multiple
items, you can initiate a return for one or more products. However, all related
accessories or complimentary items must also be returned.

Refund Timelines for Returns

  • Prepaid Orders: Refund will be processed to the original payment method within 48–72 business hours of receiving the returned product(s). An additional 2–3 days may be required for reflection in your account.
  • Cash on Delivery Orders: Refund will be processed via bank transfer. Please email your bank details. The process will be completed within 48–72 business hours post product verification, and may take 2–3 more days to reflect.

This keeps your original policy and only fixes formatting,
capitalization, spacing, and the email typo (gmail..com → gmail.com).